When you have cared for a loved one to the very end of its life, what then? Having worked so hard, loved so much, how do you let go? It doesn’t matter whether you have chosen euthanasia, a home passing, or if you pet has died from an accident.  Almost everyone wonders if they’ve done the right thing, or if they should have done more, or done something else. We know; we’ve done that too.

Helping you:  Of course you have questions. People don’t routinely die at home anymore; how should you know what to expect? Whether you come to us directly or call, we’ll try to help you get answers. Even if you think your question is odd, we’ve probably heard it before, or wondered the same thing ourselves.  Talking helps.

How we will care for your loved one:  When your pet comes to us, we treat them the same way we treat our own pets and the pets of our friends.  We confirm that it has died.  We make sure its body is shrouded and tagged (yes, we even tag our own pets.)  If your pet comes to us from a pet hospital, we make sure that the identification is correct; if we have any doubts, we call the vet or take the body back to them for positive ID.  We make records of any personal items placed with your pet, like blankets or toys, and any signs of remarkable conditions, such as recent surgical sites.  We take a quality paw print, and prepare a tuft of hair that includes all your pet’s special colors.  We make sure that the identification tag remains with the pet through the entire process.  If we find anything unusual in your pet’s remains, we inform your vet and return any inclusions to you. Finally, we return your pet’s remains in a beautiful rosewood urn with its paw print and tuft of hair.

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Special requests: Whatever your needs are, let us know.  We can return your pet’s ashes in a scatter/burial box if you prefer, or a paw print urn. We can help you find memorials or jewelry. We can make a plaster casting of your pet’s paw.

How can I know that I’m getting my own pet’s ashes back?
Ask your veterinarian about their experience with Animal Friends. Our strict protocols require detailed identifications and meticulous tracking.
We keep records of any personal items placed with your pet, like blankets or toys and any signs of remarkable conditions, such as recent surgical sites. If we find anything unusual in your pet’s remains, like surgical metal, we inform your vet and return any inclusions to you.

I want my pet to get the care she deserves, but I don’t want to keep her ashes.
About half of pet owners ask us to care for their pets’ ashes for them. These pets are cremated together — a “communal” cremation — and their ashes are scattered on our fields in Waterford. This is the only time ashes get mixed together! We will gladly send your pet’s paw print at your request.

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